Frequently Asked Questions

Find your question by category:
› General Information
› Product
› Order
› Payment
› Delivery
› Returns

General Information

Where are you located?

We are located in Berkel-Enschot, The Netherlands.

Do you have physical shops?

No, we do not have physical shops.

How are you different from other fashion brands?

Well, let us proudly tell you that. Click here.

Product

Are your items made from 100% cashmere?

Yes. All our items are made from pure cashmere.

Are all your items made from recycled cashmere?

Yes. Our garments are from 100% recycled 100% cashmere. Let us tell you more, click here.

Where are your items made?

All our items are made in Prato, Italy.

How do I correctly care for my cashmere garments?

Click here to learn how to care for cashmere garments..

How do you determine your selling prices?

First of all, we would like to emphasize that we are not a volume focussed fast-fashion brand. We truly believe in a world in which fashion can be sustainable. We therefore invest in the quality and durability of our product, on that we base our asking price. If cared for correctly, our garments will last many years.

Order

Did you receive my order?

If you received an order confirmation email, we have succesfully received your order. You can track the status of your order in your account and you will receive an email with tracking code once your order is shipped.

Can I track my order?

You can track your order in your account. If your order status changes, you will receive an email.

Can I cancel my order?

Yes, as long as it is not shipped. Please use our contact form (link) to cancel your order. If it has been shipped, you can return your order free of charge.

I received an incorrect item, what should I do?

We’re sorry that you received in incorrect item. Ofcourse we will help you get the item you purchased. Please use our contact form (link) to contact us.

Payment

Which payment methods can I use?

We accept all major Credit Cards, iDEAL, Klarna, Bancontact, Paypal, Sofort and Apple Pay.

How do I use a promotional code?

If you have a promotion code, you can use it on our Shopping Bag page. Enter it in the ‘Coupon code’ field and click ‘Apply Coupon’.

Do I receive an invoice?

Yes, an invoice is sent to your email address after you placed your order.

Delivery

Where can I receive my order?

Your order can be shipped to any address you select.

To which countries do you ship?

Click here for a list of the countries to which we ship.

When will I receive my order?

If you ordered a item in stock, your order will be shipped within 2 working days. Shipping can take 1 to 5 working days, depending on your location. If you ordered an item that is not in stock, the processing time can take up to 15 working days.

What are the shipping costs?

All orders are shipped free of charge.

Can I track my order?

Yes, once your order is shipped an email is sent to you with tracking details.

Returns

How long do I have to decide if I am returning an item?

You can return your item(s) within 30 days after receipt.

How do I return an item?

You can register your return on our returns portal. You will receive a shipping label once your return is registered.

What are the costs for returns?

Returning to Noah Greyson is free of charge.

Can I track my return?

Yes, with the tracking code you receive via our returns portal you can track your return.

When will I receive the refund?

Once we received your return, the refund is processed within 10 working days using the same method used for the payment.